Clear guidelines for delivery, returns, and refunds
We use both in house delivery teams and trusted logistics partners to ensure efficient and reliable service.
We work closely with our customers to schedule deliveries that suit their business operations, minimising disruption.
Please note: During periods of high demand, delivery times may be extended. If there is a significant delay, we will contact you directly.
For any refund/cancellation, please contact the customer support number below.
Please follow these steps:
Call Customer Support
IRL: 1800 505 555 or
UK: 0845 450 3703
Monday to Thursday: 09:00 to 17:30 |
Friday: 09:00 to
15:00
Quote Your Order ID
Provide your order ID to Customer Support
Get Assistance
Customer Support will answer all your queries and explain the whole refund/cancellation process
Before Shipment: If the buyer wants to cancel the order before the product has been shipped, the entire order amount will be refunded.
During Shipment: In a case where the product ordered has been shipped but has not yet been delivered to the customer, the order can still be cancelled. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed once we receive the ordered item back intact from the courier.
After 7 Days: Refunds/cancellations made after 7 days of delivery date will not receive any kind of refund.
Used Products: If the product ordered has been shipped and been used by the customer, the order cannot be cancelled.
Part Cancellations: In case of part cancellations, the amount refunded will be corresponding to the part cancellation.
To return an item, first initiate the process by contacting us within 14 days of reception and return your item back to our warehouse within the following 14 days.
Please contact us stating the order number with further details of the issue. Please include an image of the item(s).
For a full refund, please contact us within 30 days of purchase.
We usually process the refunds within 1-3 weeks, however depending on the nature of the return, it could be delayed. In case of any delay, we will share the information either via telephone or via e-mail.
Refunds are issued using the original payment methods, include:
Refund delays: Western Hygiene Supplies LTD offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyer's card/account.
Western Hygiene Supplies LTD reserves the right to refuse/cancel any order.
Western Hygiene Supplies LTD at its sole discretion may cancel any order(s):