Customer Information
Everything you need to know about ordering and working with us
About
Western Hygiene
Western Hygiene is an all island provider of hygiene products and service solutions, headquartered in the heart of Corofin, County Galway. We support businesses across the hygiene and healthcare sectors with high quality products, innovative solutions, and cost effective, reliable service, delivered by an expert team with a strong focus on sustainability.
Ordering options
You can place an order in a way that suits your business:
By Phone or Email
Our team is available to assist you with orders, product queries, and recommendations:
Monday – Thursday: 09:00 – 17:30
Friday: 09:00 – 15:00
We will guide you through the ordering process and ensure you receive the most suitable products for your needs.
Account Options
We offer a range of account types to suit your needs:
Individual Account
Ideal for smaller or occasional orders.
Business Account
Suitable for organisations requiring regular ordering and support.
Premium Business Account
Includes personalised pricing, invoice payment options, and a more tailored services. Contact our team to request an account review.
New Customers
We provide a range of accounts to suit your needs:
Individual Account
Business Account
Premium Business Account
For a personalised pricelist, payment on invoice approval and more personalised services, contact us or call us to request your account review.
Benefits of Opening a Premium Business Account?
A Premium Business Account offers enhanced pricing, flexibility, and tailored support.
Short-Term Benefits
Immediate discount on your first order
Bulk Pricing Available
Free Delivery
Easy Reordering
Invoices
No Contract, Cancel Anytime
Long-Term Benefits
Customised Pricing
Dedicated Account Manager
Innovative Cleaning Solutions Through VR
Free Dispensing Equipment Installation
Automated Scheduled Repeat Orders
Complimentary Regular Site Inspections and Equipment Maintenance
Product Range & Offers
If you cannot find a specific product, our team is available to help source solutions and provide tailored advice.
We focus on delivering the best cost in use products and keep customers informed of promotions through our marketing channels and account managers.
Bulk pricing is available, please contact us for details.
Payments
We provide ongoing technical support, usage reports, and insights to help you scale and improve.
Credit Card & PayPal
Payments can be arranged directly with our team.
Credit Facility
Premium Business Accounts can apply for a credit facility at no additional cost, subject to approval.
Delivery to Ireland & Northern Ireland
We use both in house delivery teams and trusted logistics partners to ensure efficient and reliable service.
Orders placed before 11:00 am are processed the same day
Delivery typically takes 2–3 working days
No deliveries on weekends or bank holidays
During peak periods, delivery times may be extended. If there is a significant delay, we will contact you directly.
Catalogue
We have an extended range of products and services. Feel free to contact us.
Purchase Orders (PO numbers)
If your company requires a Purchase Order number per Invoice, provide the PO number either against your online order or by calling us.
Advice
We offer a free advice service to our customer, so feel free to call us if you have any questions regarding.
Existing customers
Continue to order through your representative as usual, or contact our team for assistance with orders, pricing, or account queries.
Changes to your orders
If you made an order and want to amend it, please contact us asap.
Returns and Cancellations
To request a return or cancellation, contact our team:
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Please quote your order ID when contacting support
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Our team will guide you through the process
For full details, please refer to our Refund & Returns Policy.
Have any more questions?
If you are looking for more sustainable products, and details on how to use them, contact us for prompt and personalised assistance.