Frequently Asked Questions
Find answers to common questions about our products, services, and accounts.
You requested a call. What will be discussed in the Call?
In this call, we will:
- • Talk about the problems you're experiencing.
- • Strategies for how to overcome them.
- • Show you more examples of our work.
- • Tell you about our pricing.
- • Answer any other questions you have!
What is a Premium Business Account?
We offer two type of business accounts:
Business Account
Allows you to order products and services with payment required at the time of purchase.
Premium Business Account
Includes all the benefits of a Business Account, with additional advantages such as:
- • Access to preferential pricing
- • Credit terms (subject to approval)
- • A more tailored service based on your business needs
To open or upgrade your account at no cost, simply contact our team.
What sets Western Hygiene apart?
With nearly 4 decades of experience, we provide high quality hygiene solutions to businesses across multiple sectors.
We partner with leading brands such as Tork, Thomil, Pollet, and Dr. Weigert, offering a wide range of products, from industrial grade cleaning solutions to environmentally friendly options.
Our focus on reliability, expertise, and customer service makes us a trusted partner for our clients.
Why do over 3,000 companies trust us?
Our customers rely on us for consistent quality, dependable service, and expert support.
We combine a wide product range with tailored recommendations and reliable delivery, helping businesses maintain high standards of hygiene with ease.
How do we guarantee timely delivery every time?
We use both in house delivery teams and trusted logistics partners to ensure efficient service.
Standard delivery is typically within 2–3 working days, and we work with customers to schedule deliveries that minimise disruption.
Do your products meet HIQA standards?
Yes. We align with HIQA standards to ensure our products meet strict health and safety requirements, particularly within healthcare and regulated environments.
What is a Kanban ordering system?
Our Kanban system helps streamline inventory management by automatically triggering reorders based on usage.
This reduces manual ordering, prevents stock shortages, and improves efficiency.
How do our Hygiene Experts find the right products for your business needs?
Our product range spans general cleaning supplies, industrial-strength cleaners, eco-friendly options, and specialised products for specific sectors. We recommend a personalised consultation to understand your site's needs, allowing us to tailor recommendations that ensure efficiency, compliance, and sustainability.
Do you provide product datasheets?
Yes. We provide:
- • Safety Data Sheets (SDS)
- • Technical datasheets
These include safety guidelines, usage instructions, and compliance information to support safe and effective product use.
What industry do we serve?
We have extended experience servicing the following industry. Note that we are happy to grow our range, so if your industry is not listed here, contact us.
- • Offices
- • Commercial
- • Education (Creches, Schools and Colleges)
- • Facility Management
- • Healthcare (Community Centres, Hospitals and Nursing Homes)
- • Hospitality (Hotels, Leisure, Pubs, and Restaurants)
- • Industry (Engineering, Food, Manufacturing, Medical)
- • Retail
Which brands do you supply?
We partner with trusted, high quality brands known for performance and sustainability.
Our main brands are:
- • ClisteClean
- • Prodifa
- • Thomil Profesional
- • Tork
- • TTS Cleaning
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Have any more questions?
Contact us for prompt and personalised assistance.